Last updated: February 6, 2025

These General Conditions of Sale ( GCS ) define the rights and obligations of Animallerys and its customers in the context of the sale of products and services via the site https://animallerys.com .

Any order placed on our site implies acceptance of these T&Cs.

1. Company information

The Animallerys website is operated by Animallerys, whose head office is located at 11463 Rue de Normandie, Montréal Québec H1G 3N2, Canada.

📧 Contact: info@animallerys.com
📞 Phone: (438) 937-0012

2. Products and services offered

We offer for sale:
✔ Physical products (e.g. accessories, personalized items)
✔ Digital products (e.g. ebooks, downloadable files)
✔ Services (e.g. subscriptions, online training)

Product descriptions and images are as accurate as possible but may contain minor variations.

3. Prices and payments

3.1 Price

Prices are shown in CAD and USD, excluding taxes according to current legislation.

3.2 Payment terms

We accept payments via:
💳 Bank card (Visa, Mastercard, etc.)
🔄 Other means (eg: transfer, crypto, if applicable)

Payment must be made in full before shipping or accessing the digital product.

4. Orders and confirmation

Any order placed on Animallerys constitutes a firm commitment.

📧 An order confirmation is sent by email after payment validation.

We reserve the right to cancel an order in the event of:

  • Payment problem
  • Product out of stock
  • Suspicion of fraud

5. Delivery and access to digital products

5.1 Physical Products

📦 Estimated delivery times: Our products are generally delivered within 7 days, but times may vary depending on your location.
🌎 Delivery areas: Canada, United States, France
🚚 Shipping costs: Shipping costs vary depending on weight and your location.

We are not responsible for carrier related delays.

6. Right of withdrawal and returns

6.1 Physical Products

You have 14 days after receipt to request a return or exchange.

📌 Conditions:

  • Product in original condition, unused
  • Packaging intact
  • Return costs at your expense (except error on our part)

7. Warranty and liability

We guarantee the conformity of our products. In case of defect, contact us within 7 days of receipt.

We are not responsible for any losses related to misuse of products purchased on our site.

8. Subscriptions and recurring services (if applicable)

If we offer subscriptions:
✔ Duration and subscription conditions specified on the product page
✔ Automatic renewal (if applicable) with possibility of cancellation
✔ Termination possible via the customer area or on request

9. Loyalty program and promotions (if applicable)

The conditions of promotional offers and any loyalty programs are indicated on the dedicated pages of the site.

📌 Promotions cannot be combined unless otherwise indicated.

10. Protection of personal data

We collect certain data to process your orders and improve your experience. See our Privacy Policy for more information.

In accordance with PIPEDA , you may request access to, modification of, or deletion of your personal data by contacting us.

11. Liability and force majeure

We are not responsible for any damage resulting from improper use of products purchased on our site.

We cannot be held responsible for delays or failures in delivery in the event of force majeure ( e.g. natural disaster, carrier strike, pandemic ).

12. Applicable law and disputes

These T&Cs are governed by the laws of Canada and the province of Quebec.

In the event of a dispute, an amicable solution will be preferred before any legal action.

13. Modifications to the T&Cs

We reserve the right to modify these T&Cs at any time. The version in force is the one published on this page on the date of the order.

14. Contact and customer service

📧 Email: info@animallerys.com
📞 Phone: (438)937-0012
📍 Address: 11463 Rue de Normandie, Montreal Quebec H1G 3N2, Canada