Last updated: February 6, 2025

The Animallerys website ( https://animallerys.com ) attaches great importance to the protection of your personal information. This policy explains what information we collect, how we use it and your rights in this regard.

By using our site and services, you agree to this Privacy Policy .

1. Information collected

We collect different types of personal information when you use our site:

1.1 Information provided by the user

📌 When creating an account or making a purchase:

  • First and last name
  • E-mail address
  • Postal address and telephone number
  • Payment information (processed via secure providers)

📌 When subscribing to our newsletter or contacting our customer service:

  • E-mail address
  • Any information voluntarily provided in your messages

1.2 Information collected automatically

When you browse Animallerys , we automatically collect certain data:

  • IP address
  • Browser type and device used
  • Pages visited and browsing time
  • Order History and User Preferences

This data is collected via cookies and similar technologies . See our Cookie Policy for more details.

2. Purposes of collecting personal information

We use your information to:
✔ Manage your orders and user account
✔ Improve your experience on our site (e.g.: personalization of content)
✔ Provide efficient customer service
✔ Send promotions and news (with your consent)
✔ Comply with our legal obligations and prevent fraud

We never sell your personal information to third parties.

3. Sharing of personal information

We may share your information only with:

📦 Service providers (eg: delivery companies, payment processors)
🔎 Analytics and marketing tools (e.g. Google Analytics, advertising platforms)
📜 Legal authorities if required by law or to protect our rights

All our partners adhere to strict data protection standards.

4. Data retention period

We keep your information only for the duration necessary for the purposes mentioned:

🛒 Order data: 7 years (tax and accounting obligations)
📧 Newsletters and marketing: Until you withdraw your consent
👤 Inactive accounts: Deletion after 24 months of inactivity

5. Security of personal information

We implement advanced security measures to protect your information:
🔒 Transaction encryption (SSL/TLS)
🛡️ Restricted data access to authorized employees only
📂 Regular backups to avoid data loss

However, no system is foolproof. In the event of a data breach, we will notify you in accordance with applicable regulations.

6. Your Rights Under PIPEDA

You have the following rights regarding your personal information:

✔ Right of access : You can request a copy of the data collected about you.
✔ Right of rectification : You can request the correction of inaccurate information.
✔ Right to withdraw consent : You can refuse the use of your data for marketing purposes.
✔ Right to deletion : You can request the deletion of your data, unless there are legal obligations to the contrary.

📩 To exercise your rights, contact us at: info@animallerys.com

7. Cookies and tracking technologies

We use cookies to improve your browsing and personalize your experience. You can change your preferences at any time via:

  • Our Cookie Consent Banner
  • Your browser settings

See our Cookie Policy for more details.

8. International transfer of data

Our servers are located in Canada . In some cases, your data may be transferred outside of Canada.

We ensure that all transfers comply with applicable laws and that your information remains protected.

9. Changes to the Privacy Policy

We may modify this policy at any time to reflect legal or technical developments. The update date will always be indicated at the top of this page.

If any material changes are made, we will notify you by email or through a notice on the Site.

10. Contact and questions

If you have any questions regarding this policy or your personal information, you can contact us:

📧 Email: info@animallerys.com
📞 Phone: (438) 937-0012
📍 Address: 11463 Rue de Normandie, Montreal Quebec H1G 3N2, Canada

If you feel that your rights are not being respected, you can file a complaint with the Office of the Privacy Commissioner of Canada ( https://www.priv.gc.ca/ ).

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