Frequently Asked Questions

Animallerys is an online store specializing in accessories and toys for animals.

Our mission is to offer quality products, suitable for all your companions: dogs, cats, rabbits, hamsters, birds and fish.

We offer a careful selection of sustainable, eco-responsible products designed for animal well-being.

Our responsive customer service and commitment to customer satisfaction make us a trusted partner for your needs.

We offer a wide range of accessories and toys, including:

• Interactive toys for dogs and cats
• Cat trees and scratching posts
• Wheels and tunnels for small rodents
• Bird Perches and Toys
• Aquarium decorations and accessories

Yes, our products are selected to meet the specific needs of each type of animal.

You'll find options for all sizes, ages and behaviors.

We favor sustainable, non-toxic and environmentally friendly materials for the majority of our products.

You can order directly on our website.

Add items to cart, log in or create an account, then follow the secure checkout steps.

Our delivery times generally vary between 3 and 7 working days depending on your location.

You will receive a tracking number as soon as your order is shipped.

At the moment, we only ship to Canada, the United States and France.

We are working to expand our delivery options.

Yes, you have 14 days after receipt to return an unused product in its original packaging.

Contact our customer service at info@animallerys.com, and we will guide you through the process.

Return costs are your responsibility, unless the product is defective or damaged.

Refunds are processed within 5-7 business days after receipt and verification of the returned product.

You can contact us:

• By email: contact@animallerys.com
• Via our online form on our Contact Us page
• By phone: [number to be inserted]

Our customer service is available Monday to Friday, 9am to 6pm.

We accept payments by credit card (Visa, Mastercard), PayPal, and other secure methods available on our site.

Yes, all payments on Animallerys are secured thanks to an advanced encryption system.

Yes, we regularly run promotions and offer discount codes.

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We are working on a loyalty program to reward our regular customers. More information soon!

We recommend taking into account:

• The size and breed of your pet
• His playing habits (active, calm, destructive)
• Materials (safety and durability)

Yes, most of our products are designed to be easy to clean or maintain. Check each product description for more details.